Refund Policy
At EcoHomeHelp, we are committed to providing our customers with high-quality energy-efficient home upgrades. We understand that sometimes a product may not meet your expectations, and we strive to make the return process as straightforward as possible.
Eligibility for Refunds
To qualify for a refund, please ensure that:
- The request is made within 30 days of the purchase date.
- The product is unused, in its original packaging, and in the same condition that you received it.
- You have the receipt or proof of purchase.
How to Request a Refund
If you meet the eligibility criteria above, please follow these steps to request your refund:
- Contact our customer service team at support@ecohomehelp.com to initiate your refund request.
- Provide your order number and a brief explanation of the reason for your return.
- Once your request is approved, you will receive instructions on how to return the product.
Refund Process
After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exclusions
Please note that certain products may not be eligible for a refund, including:
- Items that have been installed or used.
- Customized or made-to-order products.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to reach out to us:
- Email: support@ecohomehelp.com
We appreciate your understanding and hope to provide you with the best possible service!